Frequently Asked Questions

Will I get a tax receipt for my donation? Yes, a charitable receipt will be sent to the email you provided during payment. Gift cards are not eligible for charitable receipts.

Does ATB match my donation? Starting April 1, 2023, the ATB Cares program has transitioned to better align our community investments with our corporate giving priorities. Monthly matching is no longer available. We encourage organizations to visit www.atb.com/community to learn about ATB’s giving priorities and the different ways that ATB supports community initiatives.

How do I use my ATB Cares gift card? Simply vist the Gift Card section and click through the link to redeem your gift card. You will be required to enter your gift card code and you will be prompted to search for your charity of choice. Please note gift cards are typically valid for 60 days from date of issue.

How is my donation processed? Your donation is processed securely by a third-party credit card or PayPal payment processor. The charge will appear on your credit card as 'Benevity Online Donations'.

Are there any fees when I make a donation? Yes, like with other donation processing platforms like Canada Helps, fees do apply to donations made on ATB Cares. An administrative fee of 2.9% (up to a maximum of $250 per donation), plus applicable merchant fees, will be netted from all donations prior to their disbursement to charities. 

How does the charity receive my donation? Your donation is pooled together with all donations made to the same charity each month and sent to the charity in one single monthly disbursement, along with any applicable matching funds from ATB Cares. This reduces the administrative overhead for charities. Donations are processed by the end of the month following the month in which your donation was made (ex: donations made in April are disbursed to charities by the end of May).

I made a donation to my favorite charity but the receipt I received was issued by a Foundation. Why is that? Once you make a donation, charitable tax receipts are automatically issued on behalf of the charity. This saves charities the time and cost of having to issue individual receipts themselves. While ATB Cares is powered by Benevity, an online donation processing platform, charitable tax receipts are issued by their partner Foundation – the Canadian Online Giving Foundation.

I need support with a donation I made. Who do I contact? The best way to get in touch is through the form on the Contact Us page. Requests are submitted to Benevity, who supports all donation-processing and charity disbursements. Users can also contact Benevity via email at support@benevity.com.